Customer Relations

At Members Equity Bank, we are committed to building a reputation for excellence in customer service that includes delivering on our promises.

If for some reason our service does not meet your expectations, we would like to hear from you.

Please call us on 1300 654 998 if you are a personal customer or on 1300 658 108 if you are a business banking customer. In most cases, our experienced customer consultants will be able to rectify the issue then and there over the phone.

Alternatively, you can write to:

Service Quality Manager
Members Equity Bank
GPO Box 1345
Melbourne, Victoria 3001

Members Equity Bank abides by the Financial Ombudsman Service Limited 'Dispute Resolution Scheme'. If our Service Quality Department does not resolve your complaint to your satisfaction, you may ask the Financial Ombudsman Service Limited to investigate your complaint. The Financial Ombudsman Service Limited will not investigate an issue unless you have given us the opportunity to resolve your complaint.